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Statement on the 2019 changes to North West bus services

31 Jul 2019

I want the people of Epping to have access to the best available public transport services and that is why I am proud this Government built a world-class Metro service to finally provide a rail link to the people in the north west, which was promised time and again by Labor but never delivered.

I understand some of the changes have caused frustration for people who now have to change modes of transport or take a different bus route.

I have raised these issues with Transport for NSW and I have been assured they will continue to monitor local public transport patronage and customer feedback and will consider making further adjustments.

The Northwest Metro is changing the way people are moving around our city as well as our local area.

As a result more than 350 additional weekly bus services will be operating in the Epping area.

Around 250 additional weekly services have been added to the 626 route while about 150 additional weekly services have been added to the 635 route.

These changes were made after TfNSW reviewed Opal data following the opening of the Northwest Metro, which showed there had been up to a 34 per cent drop in patronage on some bus routes and are aimed at eliminating the duplication of bus and rail services operating similar routes.

Prior to the last state election, we advised residents we would be providing extra bus services to link people from our suburbs to the Northwest Metro and that is exactly what we have done.

When the Metro opened on 26 May, more than 1,500 additional weekly services were added to the timetable and existing routes adjusted to include Metro stations and to support growing residential areas.

Over the coming weeks Metro services will be increased from a train every five minutes to one every four minutes with the Metro be able to move around 17,000 customers every hour. At Chatswood, customers travelling into the CBD will have a train every three minutes.

The NSW Government is developing an integrated transport network in the north west designed to improve public transport for people travelling throughout the local area and between major hubs like the Sydney CBD, Chatswood and Macquarie Park.

People required to change services will not face increased fares with daily travel capped at $16.10 and weekly travel capped at $50 for adults across metro, train, bus, ferry and light rail services

Adult Opal card holders and contactless card users also get a $2 discount for every transfer between metro, train, ferry, bus or light rail as part of one journey within 60 minutes from the last tap off.

Customers can plan their journey at and view a full list of the north west bus changes.

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